FAQ

Place an order
on Maison Truffes Henras, it's very simple, you have to follow the steps
following:

- Add the desired products to your basket, then go to the icon of the basket and then click on payment .

- Identify yourself or create an account in the space provided for this purpose to access your personal area, or choose the purchase without connection

- Fill in the fields concerning your information and the place of delivery in order to be able to transmit them to the carrier

- Switch to secure payment by sharing your bank details, then check that you have validated the transaction with your codes on the banking application.

- Orders of fresh truffles : Delivery by Geodis , you will receive an order shipping confirmation email with a tracking number and a link to click on where you can track your order. Fresh truffles can also be delivered by the Chronofresh carrier depending on your region.

- Order of dry products (preserves, groceries...): Delivery by Colissimo, you will receive an order shipping confirmation email with a tracking number and a link to click on where you can track your order.

- Order of frozen truffles : Delivery by Chronofreeze, you will receive an email from Geodis which you should not take into account, then an email from our customer service with the link and tracking number for your order.

First check that your package is not shipped in pairs
different carriers. This is the case for orders of dry products and
fresh, dry and frozen, or fresh and frozen. If you only ordered one
product category and your package is incomplete, contact our customer service .

The customer has a
14 days to return the package without specific reasons. THE
product must be in its original packaging, neither opened nor started. In the
otherwise, it will not be refunded. Find the return form in
the General Conditions of Sale. Return costs are the responsibility of the customer

Fresh and frozen truffles cannot be returned under any circumstances.